Have you had problems with your two-factor authentication (2FA)? Here's how to troubleshoot 2FA via SMS, Authy, or Google Authenticator.
Google Authenticator and Authy
If your GA codes don’t work, it might be because the time on your Google Authenticator app is not synced correctly with your device. Make sure to check the clock and set it to the correct time zone. An incorrect clock can cause codes to be out of sync.
If you’re having issues receiving a 2FA via email code, please check the following:
- Make sure your inbox is not full.
- Make sure emails from Paxful are not going into your spam folder.
- Make sure your email is verified on your Paxful account.
SMS
2FA via SMS is no longer supported on Paxful. If you had 2FA via SMS enabled, we’ll be sending your codes to your email instead.
For those who use a combination of 2FA via SMS and Google Authenticator or Authy, your codes will be redirected to Google Authenticator or Authy instead.
If you haven’t been using 2FA via Google Authenticator or Authy or your email is not verified on your Paxful account, please contact our support team to reset your 2FA.
If you need any assistance from our Support team, do not hesitate to contact us. Check out this article on How to Contact Support.